Continuous Process Improvement and commitment to quality yields consistent NPS from 2016 to 2017
BROOMFIELD, CO – June 8, 2017 – ComRent International, a global leader in load bank solutions for testing and commissioning mission-critical infrastructure, announced today that the company achieved an annual 65.8 Net Promoter Score (NPS). For the second year in a row, ComRent exceeded the NPS Benchmarks’ Manufacturing average of 49 and solidified its reputation as the top performing load bank solutions provider in North America.
“ComRent established NPS as a quality metric to determine customer satisfaction and continually improve our processes, safety, and world-class service,” said Doug May, CEO, and President of ComRent International. “We survey every customer, on every rental because providing the best customer experience is the top priority for ComRent. Our NPS of 65.8 highlights ComRent’s unique differentiation in the marketplace and validates the company’s strong commitment to customer service excellence.”
Net Promoter Scores is both a loyalty metric and a discipline for using customer feedback to drive customer focus and product development, improve quality and to be responsive to the changing energy marketplace. The company attributes their NPS score to their focus on exceeding customer expectations and their best in class equipment and service including stringent testing QA/QC prior to, and immediately after, every job.
In conjunction with quality, safety is a core ComRent value. Customers experience this safety focus through every phase of a project from the request for quote to demobilization. ComRent’s l technical experts regularly attend training on safety best practices, and ComRent’s load banks and electrical testing equipment are inspected and maintained to exceed industry standards.
“As a true load bank solutions provider, we firmly believe our core values provide a significantly faster, less expensive, safer, and more reliable load testing result that is unparalleled on the market today,” May added.